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	<title>Speaking CRM</title>
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	<link>http://www.speakingcrm.com</link>
	<description>Different Cultures, Same Language: CRM</description>
	<pubDate>Mon, 20 Apr 2009 22:46:02 +0000</pubDate>
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		<title>Social CRM vs Traditional CRM</title>
		<link>http://www.speakingcrm.com/se/2009/04/crm-social-vs-crm-tradicionalsocial-crm-vs-traditional-crmsocial-crm-vs-traditional-crm/</link>
		<comments>http://www.speakingcrm.com/se/2009/04/crm-social-vs-crm-tradicionalsocial-crm-vs-traditional-crmsocial-crm-vs-traditional-crm/#comments</comments>
		<pubDate>Mon, 20 Apr 2009 22:43:05 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[CRM future]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[social CRM]]></category>

		<category><![CDATA[Trends]]></category>

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		<description><![CDATA[



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		</item>
		<item>
		<title>Salesforce, Twitter and the future</title>
		<link>http://www.speakingcrm.com/se/2009/03/salesforce-twitter-y-el-futurosalesforce-twitter-and-the-futuresalesforce-twitter-and-the-future/</link>
		<comments>http://www.speakingcrm.com/se/2009/03/salesforce-twitter-y-el-futurosalesforce-twitter-and-the-futuresalesforce-twitter-and-the-future/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 11:02:43 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[CRM future]]></category>

		<category><![CDATA[Trends]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[salesforce]]></category>

		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=188</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/03/salesforce-twitter-y-el-futurosalesforce-twitter-and-the-futuresalesforce-twitter-and-the-future/feed/</wfw:commentRss>
		</item>
		<item>
		<title>(English) Citizen Relationship Management and trees</title>
		<link>http://www.speakingcrm.com/se/2009/02/gestion-de-la-relaccion-con-el-ciudadano-y-los-arbolescitizen-relationship-management-and-trees/</link>
		<comments>http://www.speakingcrm.com/se/2009/02/gestion-de-la-relaccion-con-el-ciudadano-y-los-arbolescitizen-relationship-management-and-trees/#comments</comments>
		<pubDate>Tue, 24 Feb 2009 23:56:31 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[Trends]]></category>

		<category><![CDATA[citizen]]></category>

		<category><![CDATA[politics]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=179</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/02/gestion-de-la-relaccion-con-el-ciudadano-y-los-arbolescitizen-relationship-management-and-trees/feed/</wfw:commentRss>
		</item>
		<item>
		<title>(English) How to approach a CRM</title>
		<link>http://www.speakingcrm.com/se/2009/02/how-to-approach-a-crm/</link>
		<comments>http://www.speakingcrm.com/se/2009/02/how-to-approach-a-crm/#comments</comments>
		<pubDate>Mon, 16 Feb 2009 22:45:22 +0000</pubDate>
		<dc:creator>Francisco Domingo</dc:creator>
		
		<category><![CDATA[CRM On Demand]]></category>

		<category><![CDATA[Sales Force Automation]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[cloud]]></category>

		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=158</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/02/how-to-approach-a-crm/feed/</wfw:commentRss>
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		<item>
		<title>(English) Going deep into consultative selling interactions (2 of 4)</title>
		<link>http://www.speakingcrm.com/se/2009/02/going-deep-into-consultative-selling-interactions-2-of-4/</link>
		<comments>http://www.speakingcrm.com/se/2009/02/going-deep-into-consultative-selling-interactions-2-of-4/#comments</comments>
		<pubDate>Sun, 08 Feb 2009 14:04:34 +0000</pubDate>
		<dc:creator>Yusuf Hasanogullari</dc:creator>
		
		<category><![CDATA[Selling CRM]]></category>

		<category><![CDATA[consultative selling]]></category>

		<category><![CDATA[deep understanding]]></category>

		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=124</guid>
		<description><![CDATA[in transactional selling, we are just trying to find someone who is interested in a type of product and then trying to differentiate ourselves by talking about our product and in what ways it is better or different than the competitors' products. In consultative selling, however, the approach is the other way around. We start by looking at what our prospect and what makes their situation unique, and then propose a customized way for them to improve it.]]></description>
		<wfw:commentRss>http://www.speakingcrm.com/se/2009/02/going-deep-into-consultative-selling-interactions-2-of-4/feed/</wfw:commentRss>
		</item>
		<item>
		<title>CRM in the future. One vision</title>
		<link>http://www.speakingcrm.com/se/2009/02/crm-en-el-futuro-una-visioncrm-in-the-future-one-visioncrm-in-the-future-one-vision/</link>
		<comments>http://www.speakingcrm.com/se/2009/02/crm-en-el-futuro-una-visioncrm-in-the-future-one-visioncrm-in-the-future-one-vision/#comments</comments>
		<pubDate>Sun, 08 Feb 2009 12:52:32 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[CRM future]]></category>

		<category><![CDATA[Trends]]></category>

		<category><![CDATA[cloud]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[oracle]]></category>

		<category><![CDATA[salesforce]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=115</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/02/crm-en-el-futuro-una-visioncrm-in-the-future-one-visioncrm-in-the-future-one-vision/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Google Insights and CRM</title>
		<link>http://www.speakingcrm.com/se/2009/02/google-insights-y-crmgoogle-insights-and-crm/</link>
		<comments>http://www.speakingcrm.com/se/2009/02/google-insights-y-crmgoogle-insights-and-crm/#comments</comments>
		<pubDate>Sat, 07 Feb 2009 20:05:26 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[Trends]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[google insights]]></category>

		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=104</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/02/google-insights-y-crmgoogle-insights-and-crm/feed/</wfw:commentRss>
		</item>
		<item>
		<title>(English) Which company would you choose in recession?</title>
		<link>http://www.speakingcrm.com/se/2009/01/%c2%bfa-quien-comprarias-en-tiempos-de-transicion/</link>
		<comments>http://www.speakingcrm.com/se/2009/01/%c2%bfa-quien-comprarias-en-tiempos-de-transicion/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 00:00:32 +0000</pubDate>
		<dc:creator>Francisco Domingo</dc:creator>
		
		<category><![CDATA[CRM On Demand]]></category>

		<category><![CDATA[CRM On Premise]]></category>

		<category><![CDATA[CRM in recession]]></category>

		<category><![CDATA[Crisis]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[customer]]></category>

		<category><![CDATA[Finance]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/2009/01/%c2%bfa-quien-comprarias-en-tiempos-de-transicion/</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/01/%c2%bfa-quien-comprarias-en-tiempos-de-transicion/feed/</wfw:commentRss>
		</item>
		<item>
		<title>(English) How Twitter has changed the relationship company-customer</title>
		<link>http://www.speakingcrm.com/se/2009/01/how-twitter-has-changed-the-relationship-company-customer/</link>
		<comments>http://www.speakingcrm.com/se/2009/01/how-twitter-has-changed-the-relationship-company-customer/#comments</comments>
		<pubDate>Wed, 28 Jan 2009 23:41:29 +0000</pubDate>
		<dc:creator>Daniel Nieto</dc:creator>
		
		<category><![CDATA[CRM On Demand]]></category>

		<category><![CDATA[CRM On Premise]]></category>

		<category><![CDATA[Social CRM]]></category>

		<category><![CDATA[Trends]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[customer]]></category>

		<category><![CDATA[market]]></category>

		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com/?p=73</guid>
		<description><![CDATA[



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		<wfw:commentRss>http://www.speakingcrm.com/se/2009/01/how-twitter-has-changed-the-relationship-company-customer/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Going deep into consultative selling interactions (1 of 4)</title>
		<link>http://www.speakingcrm.com/se/2008/12/consultative-selling/</link>
		<comments>http://www.speakingcrm.com/se/2008/12/consultative-selling/#comments</comments>
		<pubDate>Thu, 11 Dec 2008 03:07:08 +0000</pubDate>
		<dc:creator>Yusuf Hasanogullari</dc:creator>
		
		<category><![CDATA[CRM On Demand]]></category>

		<category><![CDATA[CRM On Premise]]></category>

		<category><![CDATA[Sales Force Automation]]></category>

		<category><![CDATA[consultative selling]]></category>

		<category><![CDATA[CRM]]></category>

		<category><![CDATA[ROI]]></category>

		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.speakingcrm.com//?p=1</guid>
		<description><![CDATA[Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!



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		<wfw:commentRss>http://www.speakingcrm.com/se/2008/12/consultative-selling/feed/</wfw:commentRss>
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